javascript - I want to integrate pubnub with zendesk -

is possible integrate zendesk pubnub? want create pubnub channel each zendesk ticket, , when respond ticket message want send pubnub api request record message @ pubnub server. basically, want user interface handle customer queries, , chat between user , me want save @ pubnub servers. idea?

zendesk custom app using pubnub

you don't need zendesk's source code (and can't anyway). right thing create zendesk app using their rest api.

within custom app, use pubnub's rest api or pubnub sdk compatible whatever zendesk offers languages use add-ons (ruby, node, whatever offer).

this cool use case (zendesk, desk freshdesk, etc) add-ons because can things within zendesk use pubnub react actions , trigger other things happen or notify other agents in zendesk.

you can create standalone app (web, server or mobile) can subscribe channels zendesk publishing , can go other way around. standalone app can publish on channel zendesk add-on subscribed , react message required. what limitless.

and standalone app other product/service/platform allows create custom app: salesforce.com, hipchat, slack, flowdock, socialcast, jive, yammer, workday, zenefits, zuora, whatever!

here zendesk custom app example started.

since referencing php, might creating server side process interact zendesk custom app need pubnub php sdk. might able use pubnub javascript sdk within zendesk custom app.

let know if need taking next step here after familiar how get started zendesk app.